How I Learned to Stop Worrying and Love the Bot


Session Description

As a law librarian, I find emerging technologies to be a source of both inspiration and concern. While I love learning about new technologies and reflecting upon how I can incorporate them into my instruction and reference work, I also can’t help but consider how they will subsume some of my traditional functions and force me to adapt.  In response to this concern, while simultaneously experiencing some lingering burnout toward teaching, I set out to learn a new skill: how to build a law library chatbot.  In this session, I will discuss my attempt do so, including how I researched chatbot technology, my experience building a bot, and the insights I gained about its effectiveness in reaching library patrons.  Attendees will leave with an awareness of resources available for creating a chatbot, an understanding of how they work, and, hopefully, the inspiration to build a bot for their own libraries.

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